Shipping & Return Policy

Thank you for shopping with LienkhuGear. This Shipping & Return Policy explains how we process, ship, and accept returns for orders placed through https://gear.lienkhu.com.

1. Shipping

Free Domestic Shipping

We offer free standard shipping on all eligible domestic orders within the United States.

Free shipping applies to standard delivery within the 50 U.S. states and may not apply to certain locations, oversized items, or special-order products. Any applicable shipping restrictions or additional charges will be displayed at checkout.

Order Processing

Orders are generally processed and shipped within [1–2 business days] after payment has been successfully received.

Orders placed on weekends or holidays will generally be processed on the next business day.

During periods of unusually high order volume, holidays, or circumstances beyond our control, processing may take longer. If a significant delay occurs, we will make reasonable efforts to notify you.

Delivery Times

After your order has been shipped, standard domestic delivery generally takes approximately [3–7 business days], depending on the destination and shipping carrier.

Delivery estimates are not guaranteed and may be affected by weather, carrier delays, holidays, incorrect addresses, or other circumstances beyond our control.

Order Tracking

When tracking information is available, we will provide it to you by email or through your account.

Please note that tracking information may take some time to become active after an order has been shipped.

Incorrect or Incomplete Addresses

Customers are responsible for providing an accurate and complete shipping address.

If an order is returned to us because of an incorrect or incomplete address, we may contact you to arrange reshipment. Additional shipping charges may apply.

2. Lost, Damaged, or Missing Packages

If your package appears to be lost, significantly delayed, or marked as delivered but cannot be located, please contact us as soon as possible.

We may ask you to:

  • Verify the shipping address
  • Check with household members, neighbors, or your building’s mail area
  • Contact the carrier
  • Provide any relevant tracking or delivery information

We will work with the shipping carrier to investigate the issue and determine the appropriate resolution.

If an item arrives damaged, please contact us promptly and provide photographs of the damaged item and packaging when possible.

3. Returns

We accept returns of eligible items within [30 days] of the date of delivery.

To be eligible for a return, an item generally must:

  • Be in the same condition in which it was received
  • Include its original packaging, accessories, and materials when applicable
  • Not show signs of use, damage, or alteration

Certain products may be non-returnable or subject to additional return conditions. Any such restrictions will be disclosed on the product page or at checkout.

4. How to Request a Return

Before sending an item back, please contact us at return.gear@lienkhu.com with:

  • Your order number
  • The item you wish to return
  • The reason for the return
  • Any relevant photographs or supporting information

Do not send a return to an address unless we have provided return instructions.

5. Return Shipping

For defective, damaged, incorrect, or otherwise seller-related issues, we will generally provide an appropriate return solution and, where applicable, cover reasonable return shipping costs.

For returns due to change of mind, ordering the wrong item, or other customer preference, the customer may be responsible for return shipping costs.

The original shipping charge, if any, may be non-refundable.

6. Refunds

Once we receive and inspect your returned item, we will notify you whether the return has been approved.

Approved refunds will generally be issued to the original payment method.

Please allow [5–10 business days] for the refund to appear in your account after it has been processed. The actual time may vary depending on your bank or payment provider.

7. Exchanges

If you need a different item, size, edition, or variation, please contact us.

Depending on availability, we may offer an exchange or ask you to return the original item and place a new order.

8. Non-Returnable Items

The following items may generally not be eligible for return:

  • Items specifically identified as non-returnable
  • Downloadable or digital products after access has been provided
  • Gift cards
  • Items that have been used, altered, or damaged after delivery
  • Items returned after the applicable return period

Additional exclusions may apply where permitted by law.

9. Refund Exceptions

We reserve the right to deny or reduce a refund when a returned item does not meet the applicable return requirements, including when an item has been used, damaged, altered, or returned incomplete.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

10. Contact Us

If you have questions about shipping, returns, or an existing order, please contact us:

LienkhuGear
Email: support.gear@lienkhu.com