Who We Are

This Privacy Policy explains how LienkhuGear (“we,” “us,” or “our”) collects, uses, shares, and protects information when you visit or make a purchase through our online store at [https://gear.lienkhu.com] (the “Website”).

By using our Website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Information You Provide

When you place an order, create an account, contact us, or otherwise interact with our Website, we may collect:

  • Name
  • Billing and shipping address
  • Email address
  • Telephone number
  • Account login information, if applicable
  • Order and purchase history
  • Information you provide when contacting customer service
  • Other information you voluntarily provide to us

Payment Information

Payments are processed through third-party payment processors. We generally do not store your complete credit or debit card number on our servers. Payment information is handled by the applicable payment processor in accordance with its own privacy policy and security practices.

Information Collected Automatically

When you visit our Website, certain information may be collected automatically, including:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Pages visited and interactions with the Website
  • Referring website or source
  • Date and time of visits
  • Cookies and similar technologies

2. How We Use Your Information

We may use the information we collect to:

  • Process and fulfill orders
  • Process payments and refunds
  • Ship products to you
  • Provide customer service and respond to inquiries
  • Communicate with you about your orders
  • Maintain and manage your account
  • Improve our Website, products, and services
  • Detect and prevent fraud, abuse, and unauthorized activity
  • Maintain the security of our Website
  • Comply with legal and regulatory obligations
  • Send marketing communications where permitted by law and, where required, with your consent

3. Cookies and Similar Technologies

We may use cookies, pixels, and similar technologies to operate and improve our Website.

Cookies may be used to:

  • Keep items in your shopping cart
  • Remember your preferences
  • Maintain login sessions
  • Understand how visitors use our Website
  • Improve Website performance
  • Support analytics and marketing activities

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of the Website.

4. How We Share Information

We do not sell your personal information for money.

We may share information with trusted third parties when reasonably necessary to operate our business, including:

  • Payment processors that process transactions
  • Shipping and delivery providers that fulfill orders
  • Website hosting and technology providers
  • Analytics and advertising providers, where applicable
  • Customer service and communication providers
  • Fraud prevention and security providers
  • Professional advisors, such as accountants, attorneys, or insurers
  • Government authorities or law enforcement when required by law or when necessary to protect our rights or the safety of others

These service providers may only use information as necessary to provide services to us or as otherwise permitted by law.

5. Order and Shipping Information

When you place an order, we use your name, address, contact information, and order details to process and deliver your purchase.

Some information may be provided to shipping carriers, fulfillment providers, suppliers, or other service providers involved in fulfilling your order.

6. Third-Party Services and Links

Our Website may contain links to third-party websites or use third-party services. These third parties have their own privacy policies and practices.

We are not responsible for the privacy practices, content, or security of third-party websites or services. We encourage you to review their privacy policies before providing personal information.

7. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

8. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Provide our services
  • Complete and maintain records of transactions
  • Resolve disputes
  • Prevent fraud
  • Comply with legal, tax, accounting, and regulatory requirements
  • Enforce our agreements

The length of time information is retained may vary depending on the type of information and the circumstances in which it was collected.

9. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information. These may include the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Request information about how your personal information is used or shared
  • Opt out of certain marketing communications
  • Exercise other rights provided by applicable privacy laws

To exercise applicable rights, contact us using the information in the Contact Us section below. We may need to verify your identity before completing certain requests.

10. Marketing Communications

If you receive promotional emails from us, you may unsubscribe at any time by following the unsubscribe instructions included in the email.

Even if you opt out of marketing communications, we may still send transactional or service-related communications, such as order confirmations, shipping notifications, account notices, or responses to customer-service inquiries.

11. Children’s Privacy

Our Website is not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps to delete it.

12. U.S. State Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws.

Depending on the applicable law, these rights may include rights relating to access, correction, deletion, portability, and opting out of certain forms of data processing.

We will handle valid requests in accordance with applicable law.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, Website, services, or legal requirements.

When we make changes, we will update the Effective Date at the top of this policy. Your continued use of the Website after an updated Privacy Policy becomes effective means that you acknowledge the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or would like to exercise a privacy right, please contact us:

LIENKHU GEAR
Email: gear@lienkhu.com